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Scout & Guide Uniform

Exchanges & Returns

We hope you are pleased with your school uniform purchases from Schoolshop. We understand that on occasion garments are ordered which are the wrong sizes and need to be exchanged. All orders are dispatched with a Returns Form that we ask customers to send to us with the items they are returning. If you have misplaced this form, please contact us and we will e-mail a replacement form to you.

Retuns are free of charge therefore to request a returns label please e-mail sales@school-shop.co.uk detailing your original order number and the items you wish to return. We will by return e-mail you a postage label which should be clearly affixed to the front of the package being returned. Please ensure any other labels on the outer packaging are removed in order that the package does not become mis-routed.

We will aim to complete requestes for return labels in 48hrs of the request being made Monday to Friday, requests made after 3.30pm on a Friday afternoon will be deemed to have been received at 8am the following Monday, however during our busy summer Back to School period it could take up to 5 working days to complete your request for a returns label, therefore we strongly urge you to observe the Guaranteed Delivery Cut Off Date which applies during the main Back to School period (Jul, Aug & September each year) this will ensure any exchanges reach you before the start of term in September. 

The package can be dropped off at any post office, we recommend obtaining a certificate of posting where possible.

Please state if you are returning items for an EXCHANGE or REFUND and include:

* Your name and address and a contact number
* The original order ID (if available)
* A list of the garments you are returning and the action required (new size etc.)

PLEASE NOTE:
* Goods can only be returned for a refund up to 90 days from the date of original purchase.
* Garments that have been personalised with names or initials CANNOT be exchanged. This does not include any school emblems which are a required part of the uniform.
* Please allow up to 14 days for any refunds to be processed.

Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for exchange if the original items are not returned in a resalable condition.

If you have any questions relating to returns/exchanges please call us on 01904 607331 or email sales@school-shop.co.uk